Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy below for information about order processing and delivery.

Free Shipping

We offer free shipping on orders over $300.

Orders below this amount will have shipping fees calculated at checkout based on the delivery address and shipping method.

Order Processing

All orders are processed within 1–3 business days.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Locations

We currently ship to:

  • Canada

  • United States

All orders are shipped from our Canada-based warehouse.

Estimated Delivery Times

Estimated delivery times after shipment:

Canada

  • Western Canada: 2–4 business days

  • Eastern Canada: 3–5 business days

United States

  • United States: 4–8 business days

Please note that shipping times are estimates and may vary depending on the shipping carrier.

Customs & Import Duties (U.S. Orders)

For orders shipped to the United States, import duties or taxes may apply depending on the order value and U.S. customs regulations.

Any applicable duties, taxes, or import fees are the responsibility of the customer.

Shipping Address

Please ensure your shipping address is correct and complete when placing your order.

We are not responsible for delivery issues caused by incorrect or incomplete shipping information.

If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

Shipping Delays

Shipping times may occasionally be affected by circumstances beyond our control, including:

  • Weather conditions

  • Carrier delays

  • High seasonal shipping volume

  • Customs processing

We appreciate your understanding in such cases.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us as soon as possible.

We recommend checking with:

  • Household members

  • Building management or front desk

  • Nearby safe delivery locations

If you still cannot locate the package, please contact us so we can assist with the carrier investigation.

Contact

If you have any questions regarding shipping, please contact us:

Email: overseasmutu@gmail.com