Shipping policy

Shipping Policy

Last updated: September 27, 2026

Shipping Destinations

We currently ship to Canada and the United States. Orders are shipped from our Canada-based warehouse.

Shipping Rates

Canadian orders of CAD $300 or more qualify for free standard shipping. The qualifying amount is the merchandise subtotal after discounts, before taxes and shipping.

For Canadian orders below CAD $300, shipping charges are calculated at checkout.

U.S. orders do not qualify for free shipping. Shipping charges for all U.S. orders are calculated at checkout based on the delivery address and available shipping method.

Order Processing

Please allow 1–3 business days for order processing. Business days exclude weekends and public holidays in British Columbia, Canada.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated transit times after dispatch:

Western Canada: 2–4 business days
Eastern Canada: 3–5 business days
United States: 4–8 business days

These estimates do not include order processing time. Delivery times are not guaranteed and may be affected by weather, carrier delays, seasonal volume, customs processing, or other circumstances outside our control.

U.S. Orders — Duties and Import Taxes

All orders shipped to the United States are sent on a Delivered Duty Paid (DDP) basis.

MUTU ARMOUR covers applicable import duties, import taxes, and customs clearance or brokerage charges associated with delivering your order. These import charges will not be collected from you upon delivery.

Shipping charges and any applicable sales tax payable by you are shown at checkout.

If a carrier contacts you requesting payment of import charges, please contact support@mutuarmor.com before paying so we can help resolve the issue.

Shipping Address and Order Changes

Please check your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

If a package is returned because the address you supplied was incorrect or incomplete, additional shipping charges may apply if you would like it resent. We will confirm any additional charges with you first.

Delayed, Lost, or Missing Packages

If your package appears delayed or lost in transit, contact us with your order number so we can assist with a carrier investigation.

If tracking shows “delivered” but you cannot locate the package, please check with household members, building management, and nearby safe delivery locations, then contact us promptly.

If the carrier confirms that your order was lost before delivery, we will arrange a replacement or refund, as appropriate.