Refund policy

Return & Refund Policy

Last updated: September 27, 2026

This policy applies to purchases made directly through mutuarmor.com. For purchases made through a retail partner, please contact that retailer.

Return Window

You may request a return within 14 calendar days of receiving your order.

Once your return is approved, please ship it within 7 calendar days of receiving our return instructions. If you need additional time, contact us before that deadline.

Return Conditions

For returns due to size, fit, style, or personal preference, items must be:

Unused and unwashed
In their original condition, without damage, stains, or odours
Returned with all original tags attached
Returned with their original packaging and included accessories

You may carefully try on an item indoors to check the fit, but it must not have been used for riding or other activities. Please try close-fitting garments on over clean clothing.

Any promotional gift provided with the returned item must also be returned if the remaining purchase no longer qualifies for that promotion.

Size, Fit, or Preference Returns

We do not offer direct exchanges. If you would like a different size or product, return the original item for a refund and place a new order separately.

For these returns:

You are responsible for return shipping costs.
Original shipping charges are non-refundable.
If your order qualified for free shipping, we will not deduct the original outbound shipping cost from your refund.
For U.S. orders, import charges paid by MUTU ARMOUR for the original delivery will not be deducted from your merchandise refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item arrives damaged or defective, or you receive the wrong item, email us within 14 days of delivery with your order number and clear photos of the issue.

Once confirmed, we will arrange a replacement or refund at no additional cost to you, including any necessary return shipping.

If a defect becomes apparent after the initial 14-day period, please contact us so we can review it. This reporting window does not limit any rights you may have under applicable law.

Non-Returnable Items

Gift cards and products clearly marked “Final Sale” before purchase cannot be returned for a change of mind, except where required by law.

Discounted products are not automatically final sale. Unless specifically marked “Final Sale,” they are eligible for return under the conditions above.

Items that have been used, washed, altered, or damaged after delivery are not eligible for a change-of-mind return.

These exclusions do not remove your rights concerning defective, damaged, or incorrectly supplied goods.

How to Start a Return

Email support@mutuarmor.com with:

Your order number
The item or items you would like to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

We will review your request and provide the return address and shipping instructions. Please do not send items back without approval.

Use a trackable shipping service and keep your proof of postage until your refund is complete. Please do not send cash-on-delivery or freight-collect packages.

For U.S. returns, follow the customs instructions we provide and accurately identify the shipment as returned merchandise. Do not mark it as a gift or declare an inaccurate value.